Previous incidents

A sever issue has caused the game not to load. Oncall Engineer is focused on getting the game back up ASAP.

We have determined a root cause and implemented a fix for this.

The root cause was when players who were on 1.23 took players who were on 1.24 and have leveled up to the new levels on raids, that player appeared empty in the raid. This has been hotfixed ont he server level.

We are working on getting compensation out for players effected.

With 1.24 our, linking discord is now fully operational across devices

We’re currently investigating an issue where some users are unable to claim inbox rewards.

Our team is actively working on identifying the root cause and implementing a fix. We’ll provide updates as soon as more information is available.

Thank you for your patience.

The issue has been resolved. Users still experiencing this should restart their adventures before trying to change equipment.

Some players were briefly shown an "Update Required" screen when trying to log in. This was caused by a temporary server configuration issue — not a problem with your app or save data.

A fix has been deployed. If you're still seeing this message, please force-close and reopen the app. Your game progress is safe and no data was lost.

We apologize for the disruption and thank you for your patience!

We've identified an issue where Labyrinth and Weekly Event rewards for Genesis shard players were delivered to an internal mailbox that is not visible in-game. S001 shard players were not affected.

We are currently reprocessing rewards for all affected Genesis players.
You do not need to take any action — rewards will appear in your inbox shortly.

We apologize for the delay and thank you for your patience. ...

Some users experienced "Server connection error" messages when attempting to log in or link their Game Center / Google Play Games accounts. This was caused by a database configuration issue introduced during a scheduled deployment. The issue has been resolved and all authentication services are operating normally.

We have also implemented improved server-side error logging to ensure faster detection of similar issues in the future.

Following the RC-1.20 release, some players experienced incorrect leaderboard scores and missing entries.

Multiple fixes have been deployed, and player scores are actively being corrected. We are monitoring for any remaining inconsistencies. Thank you for your patience.